Upgrade To WebRTC Or Stick With Traditional Softphones?

With the aforementioned decision, one can either upgrade to WebRTC or stick with familiar softphones. This may not be so serious; at the least, choose one option or the other as simple as choosing a gadget you would like to use next.

But hold on. Let's clarify this.

WebRTC: What's all the fuss about?

WebRTC, or Web Real-Time Communication, is the shiny new toy. It allows real-time communication through a browser, without needing additional plugins or software. Talk about easy-peasy!

Softphones: Old School Heroes

Softphones have been around for a long while and have earned a reputation for being stable communicators. They require software downloads but provide a stable and user-friendly experience.

Reasons to Use WebRTC

No Downloads: Forget about cumbersome software downloads. WebRTC works straight off your browser.

Browser Integration: It integrates easily into your web apps and is thus excellent for modern, web-based work environments.

Secure Calls: Encryption is built in to keep your calls away from unwanted eyes.

Cross-Platform Functionality: It will operate on any device with a browser - desktops, laptops, tablets, or even smartphones!

Reasons to Stick With Traditional Softphones

Stability: Time-tested, traditional softphones are stable and offer a reliable communication option.

Rich in Features: Many of them often come preloaded with powerful features, including call recording, conferencing, to name a few.

Familiarity of Use: Users get acquainted with the interface, thus lending a lesser learning curve.

The Decision Process

Look into Your Needs: Do you need the browser-based solutions or are you more into features-rich traditional softphones?

Check Your Team: Is your team technically-inclined and flexible towards new tools, or do they prefer sticking to old setups?

Budgeting: Check the fiscal feasibility of the two.

Free Trials: Run free trials of both options to see if they are suitable for the workflow.

Real-Life Scenarios

Remote Work: WebRTC really opens up remote teams' avenues for real-time communication across the browser.

Customer support: The use of such traditional softphones with more advanced features can greatly aid the customer service operations.

Startups: With the developer flexibility and ease of use, WebRTC offers multiple services for agile, cloud-based startups.