Advanced Web Phone Features For Businesses: What You Need

Are you now all set to enhance your business communication? Now let’s take a closer look at the advanced features of web phones which can significantly increase your productivity and customer satisfaction.

What is a Web Phone?

A web phone is a computer phone system that is operated through the use of a web browser to make and receive calls. It is like keeping a very effective telephone network in your hand and all this without having to install any special equipment.

Advanced Web Phone Features to Supercharge Your Business:

Call Recording: Document important calls for training, legal requirements or reference.

Call Analytics: Get more in-depth knowledge about your call performance with analytics.

Call Transfer: It is possible to forward calls from one team member to another in order to increase productivity.

Call Barging: Listen in on calls and occasionally intervene in order to help the customer.

Call Queuing: Answer your calls more effectively with the help of a virtual queue.

IVR (Interactive Voice Response): Design IVR prompts to handle call transfers and enable callers to make their choices without speaking with an agent.

CRM Integration: Connect your web phone to your CRM so that you can view the customer’s information and enhance sales and support.

Softphone and Hard phone Compatibility: You can use your softphone on your computer or a hard phone of your own preference.

Why You Need Advanced Web Phone Features:

Improved Customer Service: Offer better and more effective customer service with additional options such as call sorting and auto attendant.

Increased Productivity: Other features include call recording, call analytics, and call transfer to ease your work flow.

Enhanced Collaboration: Share your work and communicate with your team members no matter if they are in the same office or not.

Cost Savings: Save your telecom costs with a cloud based web phone system.

Are you getting ready to improve your business communication? Discover more about web phone and its additional options and get the most out of your team.