6 Cloud-Based Telephony Trends In HR Operations

Voice communications, or cloud-based telephony as it is sometimes called, is quickly changing the way that HR departments operate, and it is not just about making phone calls. It’s out the tactic of getting individuals, improving procedures and just reducing the work load for HR pros significantly.

Thus, to form an understanding of what’s on fire in terms of cloud-based telephony for HR, what do we have to do?

Integration is the new black: Telephony services are also available from cloud and integrate well with other HR applications such as ATS and HRIS. This means that you are able to do all your recruitment to payroll services in one place.

AI is here to stay: AI is steadily integrating in to the cloud telephony solutions to make them intelligent and to add value. Artificial intelligence solutions such as call automation, call transcription and sentiment analysis are enabling increased efficiency of the HR teams and better customer relations.

Mobile first: Many employees are operating from home, and thus telephony has to be mobile first. Some of the key benefits of cloud based telephony systems include: flexibility to employees in that they can access their phone system anywhere at any time.

Collaboration is key: Telephony systems that are based on the cloud are becoming the foundation for enhanced cooperation between the members of the HR teams and the employees. Tools such as voice recording, forwarding, and voicemail to Email are enabling teams to work effectively.

Analytics are your new BFF: Telecommunication over the cloud comes with the added advantage of such statistics, which the Human Resource teams can use to optimize their functioning and evaluate the results. It means that by analyzing call data, HR teams can not only discover trends but also indicate the directions in which improvements could and should be made and make correct decisions.

Security is a priority: Whenever there is a cloud based service, security is always a major issue of concern. Cloud telephony based providers are also paying a lot of attention to the security measures that will be necessary to implement security measures and ensure compliance to the laws.

So, are you ready for the future of HR Telephony? In fact, cloud based telephony can open virtually limitless opportunities.