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If an application of Web RTC is a softphone then, it is a superpower for business communication. It enables you to call, conference, video conference and IM from within web browser or a desktop application. What often confuses people is which of the options to consider since there are many of them.
Here are the 5 key features to look for:
1. Crystal-Clear Audio and Video
High-quality audio: See that the audio quality is quite sharp free from any back ground noise or echoes on the soft phone.
HD video: Experience high-quality, clear picture that ensures the entire meeting feel like one is interacting with the other physically.
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2. Screen Sharing Magic
Collaborate seamlessly: You can display your screen to colleagues and clients in order to explain your ideas, discuss the problems, or hold training sessions.
Real-time collaboration: Collaborate and edit spreadsheets, word files, power point and other such files online in real time.
3. Call Recording Wizardry
Capture important conversations: To document as a reference tool, for training, or in compliance to a certain standard.
Legal and regulatory compliance: Compliance with regulations governing the particular industry may also require call recording as per the need arises.
4. Integration Integration
Seamless integration: When choosing a softphone seek one that can interface with your tools and software you use, for example, those that are compatible with the CRM, calendar, and email application.
Boost productivity: Get organized and save time with integration of all work flows.
5. Ironclad Security
Protect your data: When selecting the softphone ensure that it has an encrypted so that you will be secure from the hackers.
Peace of mind: Confident that your important business messages are protected.
Selecting a WebRTC softphone with these features will allow your business to propel your communication, increase efficiency and effectiveness, and bring your team and clients closer together, regardless of distance.
