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10/May/2024

IVR: The Secret Weapon for Efficient Customer Service

In the battle for customer loyalty, a smooth and efficient customer service experience is your kryptonite to frustration. But long hold times and confusing phone menus can quickly tur...

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08/May/2024

Go Smart with Your IVR: A Guide to Success

The first impression a caller gets from your business often starts with your Interactive Voice Response (IVR) system. A clunky, confusing IVR can leave customers frustrated and abando...

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