Customer Experience (cx)

 a customer calls your company with a simple question. But instead of reaching a helpful representative, they get stuck navigating a maze of confusing menus and robotic prompts. Frustration mounts, and by the time they reach an agent (if at all)...

Remember the days of navigating endless phone menus by pressing buttons? Interactive Voice Recognition (IVR) has revolutionized the way we interact with machines, allowing us to ditch the button mashing and simply speak our commands. What is Inter...