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02/Sep/2024

Why WebRTC Softphones Are the Future of Customer Service

Do you feel your customers are escalating in levels of irritation because of complicated customer service interfaces? It's time to say goodbye to the outdated and hello to the future of customer service: Web Real Time Communication softphones! ...
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01/May/2024

What Is IVR Recording?

IVR (Interactive Voice Response) recording is a crucial aspect of customer communication for businesses. It involves creating and recording voice prompts that guide callers through an automated phone system. These prompts prompt callers to select opt...
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