Why WebRTC Softphones Are The Future Of Customer Service

Do you feel your customers are escalating in levels of irritation because of complicated customer service interfaces? It's time to say goodbye to the outdated and hello to the future of customer service: Web Real Time Communication softphones!

WebRTC is an abbreviation for Web Real Time Communication and is a technology that facilitates real time communication inside a web browser. This means that users will no longer be able to download and install applications and don’t have to wait for the application to pack. It’s an unbroken, real-time experience which will see your customers wearing the happiest looks on their faces.

Therefore, WebRTC softphones are the future of customer services because they allow a free flow of solutions.

Instantaneous Connections: But with WebRTC everything is different – you don’t even have to wait for a connection with the person on the other side of the call. It helps the customers not to wait before they get to speak with your support team through video or voice call.

Seamless Integration: Softphones based on WebRTC can be easily integrated into web-site or CRM system which you are using. This means no more giving customers to switch between different platforms or to different departments in a company. This is a rather smooth process best suited for all parties involved in the placement process.

Enhanced Customer Experience: WebRTC softphones prove to be more compelling in terms of giving customers a more personalised experience. For customers to speak with your team they can see everybody and feel like they are talking to a real and live human being not a bot.

Cost-Effective: WebRTC has become a very effective and cheap solution for the businesses of all sizes when it comes to softphones. Nothing fancy or complicated is necessary in terms of the physical investing and hardware infrastructure. WebRTC can be adopted today with relatively low costs and you can start using it right now.

Mobile-Friendly: The web based softphones which are built-in on WebRTC are fully compatible with mobile devices and this is good news to any customers they are consulting as they can get help from anywhere at any given time. This is even so considering today’s mobile first environment.
Oh, if only your customers could immediately reach out as soon as they wish to get support; get a unique and fun experience; and receive excellent service, within your website. Indeed, that world is here now owing to the WebRTC softphones.

Therefore, the question is, what are you waiting for? It is time for you to start making WebRTC softphones the new way to provide higher quality customers service today.