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Illustration showing VoIP call latency with delayed voice signals between two users

 

02/Dec/2024

Have you ever been on a VoIP call and all of a sudden there was that annoying echo or delay? That is known as call latency – a major enemy of VoIP. But do not worry because we are here to assist you in defeating this VoIP bad guy!

What Causes Call Latency?

Network Congestion: Clearly, excess communication load on the network can cause congestion.

Poor Internet Connection: This is often precipitated by a slow or an unstable internet connection.”

Outdated Hardware: Old switches and routers are no longer capable to handle the streams and flows that are typically associated with today’s VoIP.

Suboptimal Network Configuration: It is known that some settings can negatively affect the quality of calling, and when switching to VoIP, it is necessary to adjust them correctly.

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The Impact of Call Latency:

Frustrating User Experience: Some of inconvenience for your callers may be the delay or echo.

Reduced Productivity: Hence laggy calls can become many times unproductive for business.

Missed Opportunities: Huge implications can result from having poor quality calls this includes lost sales and damaging customer relations.

Quick Fixes for a Smoother VoIP Experience:

Upgrade Your Internet Connection:

Faster Speed: Technically speaking the higher speed can be utilized to handle VoIP traffic more effectively.

Reliable Connection: For proper Stream Control Transmission Protocol, a stable connection with less packet loss is desirable.

Optimize Network Settings:

Quality of Service (QoS): Ensure that VoIP traffic should take the highest priority than any other activities on the network.

Firewall Configuration: There is need to select the appropriate port forwarding and firewall settings appropriate for VoIP.

Router Settings: Change the cache of the routers in order to decrease the delay time and packet drop rate.

Use a Dedicated VoIP Device:

VoIP Phones: These devices are designed for voice call and they can be low in latency.

VoIP Adapters: You can connect traditional phones directly to your internet connection to avail better voice quality.

Update Your VoIP Software:

Regular Updates: Regular software updates will enhance the strength of VoIP in that bug fixes and enhanced performance will be channeled on the software.

Choose a Reliable VoIP Provider:

Network Infrastructure: That is, a strong network architecture can reduce latency.

Quality of Service: It is advisable to select providers who fully focus on voice quality and several options such as jitter buffering.

With these tips in mind, you and your VoIP calls goodbye to call latency and hello to high-definition VoIP calls. Of course it does, so let’s fight lag and help you to have an easy and smooth VoIP experience!