Top 10 Features To Look For In A WebRTC Softphone In 2024

WebRTC softphones are changing the face of communication as we thought we knew them. They provide flexible and affordable solutions for businesses of every size. The problem is that there are so many options out there, making it a little confusing on how to select the right one.

Here's what you should look for in a WebRTC softphone in 2024:

HD-quality audio and video: Audibility in audio and clarity in video are basic for conversational purposes. Hence, seek a softphone which accepts HD video and audio codecs.

Screen sharing: Share your screen with the members for easy collaboration during calls.

Instant messaging: Instant messaging, file transfer and presence indicators keep you continually connected with colleagues.

Video conferencing: Host or join multi-participant video conferences and use features such as screen sharing, recording and breakout rooms.

Mobile App: Stay updated and be connected even when you are on-the-go with a mobile app that brings all those features of a desktop version to your fingertips.

Integration with CRM and other business tools: Connect your softphone to CRM and to other tools of a company and streamline work processes and workflows

Call Recording: Record calls for training, compliance, and reference

Call Transfer and Forwarding: Transfer calls and forwards them and thereby optimize call handling that results in improved productivity.

Voicemail to Email: Receive voicemail messages as email attachments for easy access and management.

Security and Privacy: Ensure that security features such as encryption and secure authentication are considered in ensuring your private communications are safe.

Having opted for a WebRTC softphone with all these features, this will surely improve business communication. It also helps boost productivity in all endeavours’ by ensuring connectivity between distant working teams. Well, what are you waiting for? So, let's join the future of communication with powerful WebRTC softphone.